Legal
Disclosures, terms, and warranty
Plain language on purpose. These are the terms that apply to every quote and invoice from Rhino Communications unless a signed agreement says otherwise.
Contractor license disclosure
Rhino Communications is not a licensed contractor. Rhino provides consulting, engineering, programming, and documentation services and sells equipment. Rhino does not perform, bid, or subcontract installation, mounting, cabling, or any work that requires a California contractor's license.
Installation work in California must be performed by a contractor licensed by the Contractors State License Board (CSLB). For low-voltage AV systems, that is typically a C-7 Low Voltage Systems license. You may verify any contractor's license at cslb.ca.gov. Contractors we refer you to are independent businesses; we are not responsible for their work.
Referral compensation
Rhino may receive a referral fee or commission from a contractor or supplier we recommend. When that is the case, we will tell you in writing before you sign with them. A referral fee never changes the price we quote you for our own services.
Savings and performance statements
Statements on this site about saving money describe our method, not a guaranteed result. Actual costs depend on your site, the equipment you choose, and the bids you receive from contractors. Rhino does not guarantee any specific saving, performance level, or outcome. Examples given are illustrative.
Consulting services
- Recommendations are based on the information available at the time of our review. You are responsible for decisions made using them.
- You, or your contractor, are responsible for permits, code compliance, structural and electrical work, and acceptance of the installed system.
- Rhino's liability for consulting and programming services is limited to the fees you paid Rhino for the specific engagement. Rhino is not liable for indirect, consequential, or lost-profit damages.
- Programming deliverables (DSP files, presets, documentation) are yours upon payment in full.
Rhino Limited Equipment Warranty: full terms
Who it covers. Equipment sold by Rhino Communications to a business, government, or non-profit purchaser for commercial use. Rhino sells equipment business-to-business only and does not sell to consumers for personal, family, or household use.
What Rhino promises. (1) Dead-on-arrival: if equipment fails to power on or fails the manufacturer's self-test within 30 days of delivery, Rhino will replace it or refund the purchase price at your option. (2) For the duration of the manufacturer's warranty, Rhino will submit and manage the warranty claim with the manufacturer on your behalf and pay outbound shipping to the manufacturer. (3) If a DSP covered by this warranty is replaced, Rhino will re-load your program at no charge.
What it excludes. Damage from installation, power surges, water, misuse, modification, or use outside the manufacturer's specifications; consumables; software and firmware; equipment not purchased from Rhino; labor by third parties; and any remedy beyond those stated above. The manufacturer's warranty is the manufacturer's obligation, not Rhino's; Rhino's role is to manage the claim.
How to claim. Email support@gogetrhino.com with your invoice number and a description of the failure. Keep the original packaging for 30 days.
Disclaimer of implied warranties. Except for the express limited warranty stated above, Rhino Communications makes no other warranty, express or implied, and specifically disclaims the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. Rhino's total liability for any equipment sale is limited to the purchase price of the equipment. Rhino is not liable for incidental or consequential damages.
This disclaimer is set in capitals and bold so that it is conspicuous, as required by California Commercial Code §2316. It is repeated on every invoice.
Sales terms
- Equipment is sold under Rhino's California seller's permit. Sales tax is charged where applicable.
- Quotes are valid for 30 days. Equipment is invoiced on order; special-order items are non-cancellable once placed with the distributor.
- Title passes on payment in full. Risk of loss passes on delivery.
- Consulting and programming are invoiced on completion, net 15 unless agreed otherwise. Late balances accrue 1% per month.
Privacy
When you contact us, we collect your name, business, contact details, and what you tell us about your project. We use it to respond to you and deliver the work. We don't sell it or share it with anyone except contractors or suppliers you ask us to involve. Write to support@gogetrhino.com to see or delete what we hold.
Business information
Rhino Communications · San Bernardino, California · support@gogetrhino.com · 949.827.5304
Add before launch: legal entity name and form (sole proprietor DBA or LLC), FBN filing number, seller's permit number, city business license number, insurer name and policy limits.